Issue ID | 1452453 |
Internal NHTSA # | 11078344 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 1500 |
Model Year | 2014 |
File date | 31/01/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Rference multiple reports forwarded to your office surrounding ram's air-ride suspension systems'. These major concerns were first reported in early 2017 after returning to alaska. An official letter was sent to the fca group-italy, fca ceo, & their board of directors surrounding these life threatening incidents. While commuting on an arctic alaskan day "-40 degrees+" my ram instantly dropped while in motion, all safety equipment became unresponsive leaving me to skid in traffic to a stop. Thank god no one was hurt during this experience. The vehicle was immediately taken to gene's chrysler, after sitting for days (being told there is no fix for this), fca was officially notified. Gene's chrysler servicing agents stated that these issues where reported to fca but they don't know what to do about it. I asked why we were not informed by all the dealership servicing agents from colorado to washington to alaska when our ram was taken in for the many recalls? After days of sitting, the dealership servicing agents stated that a technician team had visited alaska a few months ago and they wanted to try something. A list of parts where exchanged, fuses replaced, and codes reset. After a few test drives they stated the vehicle should be good for awhile but they were not sure if this would permanently fix these issues. Asking if the vehicle was completely safe (vehicle transports personnel for school & ministry) to operate, we were told they were not 100% sure but if the issue returned, bring it back to them immediately. Time and time again, the dealership servicing team stated that fca was not too concerned because alaska is only a small population of their consumer base. We contacted fca again to remind them winters' arctic weather would return soon, that we needed dire assistance for safety reasons. Jan-feb 2018, we'd relive this experience again! *js |
Vehicle Mileage at Failure | 37000 |
Number of Occurences | 1 |
Source of the issue | FORWARDED FROM A CONGRESSIONAL OFFICE |
City and State | FAIRBANKS, AK |
VIN pattern | 1C6RR7PT8ESXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
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Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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