Issue ID | 1533550 |
Internal NHTSA # | 11173119 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2014 |
File date | 21/12/18 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | On december 21st, 2018 i took my truck to a car wash. Following the initial cleaning the attendant placed the truck in neutral, exited the truck, engaged the track mechanism and walked back to the next truck in line. I was in the glassed in area watching. Without warning the truck went to full throttle racing through the car wash tunnel and hitting a toyota van waiting to be moved to the next cleaning point. I watched as the attendant tried to race down the tunnel after the truck. Just as the truck struck the van he entered and put the truck in park. The engine slowed from full throttle to what appeared to be normal. I filed a complaint with chrysler. They had a third party run a diagnostic program on my truck. They sent the information to chrysler engineers. I received a phone call telling me chrysler was not responsible for the incident. I have written them again telling them i thought their investigation was incomplete since they spoke to no one on staff at the car wash or review the video of the event. They implied the problem was caused by after market mats. Since i was present and observed the incident, i am not satisfied with that explanation and have asked them to state to me in writing my truck is safe to drive. I do not anticipate that happening as i believe they are playing a classic game of cya. There is a video of the event as it happened. *dt *dt*jb |
Vehicle Mileage at Failure | 76000 |
Number of Occurences | 1 |
Source of the issue | CONSUMER LETTER |
City and State | CLAYTON, NC |
VIN pattern | 3C6UR5GL7EGXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |