Issue ID | 1609360 |
Internal NHTSA # | 11267943 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2018 |
File date | 11/10/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2018 ram 2500. The contact took the vehicle to h and m motor company (373 e 3rd st, weston, wv 26452, 304-269-5727) for routine maintenance. The dealer informed the contact that the vehicle was included in nhtsa campaign number: 19v021000 (steering) and performed the recall repair. After the recall repair was performed, the contact took the vehicle to an independent mechanic to have the tires replaced and for an alignment. The mechanic informed him that due to the welding that was performed during the recall repair, they were unable to perform an alignment. The same dealer was contacted and informed him that the work they performed on the vehicle was approved by the manufacturer. The manufacturer was notified and the contact requested that they pay for the alignment due to the work performed on the vehicle. The manufacturer denied the request and provided case number: 64758281. The vehicle had not been repaired. The contact had not experienced a failure. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | WESTON, WV |
VIN pattern | 3C6UR5NL3JGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |