Issue ID | 1690360 |
Internal NHTSA # | 11355157 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2018 |
File date | 01/05/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2018 ram 2500. The contact stated that the vehicle was included in nhtsa campaign number: 19v021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning dodge chrysler jeep ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000. |
Vehicle Mileage at Failure | 53000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | APPLE VALLEY, CA |
VIN pattern | 3C6UR5DL8JGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |