Issue ID | 1714710 |
Internal NHTSA # | 11386079 |
Manufacurer | Chrysler (FCA US, LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2018 |
File date | 02/01/21 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In march of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per chrysler and this was not disclosed up front. Main problem i had to threaten to sue in order to get money back to get tires with the correct class rating as i could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the d truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have dodge redo this work and now they refuse to do it and want me to go for a week without my truck which i can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but i have no choice as i have nothing else to drive for work. In short the steering is very lose and if this d link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what chrysler and dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and i have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports. |
Vehicle Mileage at Failure | 87000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILLOW SPRING, NC |
VIN pattern | 3C6UR5PL3JGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |