Issue ID | 1677267 |
Internal NHTSA # | 11341295 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2019 |
File date | 18/07/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Our tailgate has opened on its own 4 times while we were driving since we have owned the vehicle. It also has shown a notification on the dash that the tailgate is open, but when checked it is closed. I have a video of this, but i don't know if i can upload it. We bought the vehicle in late 2019 and the first event was in march 2020, and it caused scratches on the plastic top part of the tailgate, as it hit the tongue jack of our camper. The first time, we thought maybe we hadn't closed it hard enough, so we have always made a point to make sure it was shut tight. The second time was on march 14, 2020. The third time was june 20, 2020 and it caused damage to our tailgate. We were in a parking lot making a turn and the tailgate opened, hitting the propane tank of our tow behind camper. It dented the tailgate and damaged the propane tank. I happened again on july 18, 2020. It opens on its own, and it is intermittent. I know that it happened once when we were turning and driving under 10 mph, because that is when/why the body damage happened. This creates an extremely unsafe condition as well because something could fall from our truck bed if the tailgate opens while we are driving on a highway, possibly killing someone or causing an accident. We have reported it to chrysler twice (most recent case number 76765917). We have taken it in twice to the dealer after it happened (most recently on 7/22/2020). And they cannot replicate it so nothing has been done. Chrysler advised me to contact corporate via letter. |
Vehicle Mileage at Failure | 5400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NEW PORT RICHEY, FL |
VIN pattern | 3C6UR4CL9KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |