Issue ID | 1623043 |
Internal NHTSA # | 11286332 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | CROSSTREK |
Model Year | 2018 |
File date | 27/11/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | 2018 subaru crosstrek, mileage 17,000 as of 12/02/2019. Vehicle being driven on a city street at 35 mph started to feel heavy/rigid and losing motive power. Exhaust started to discharge non-stopping heavy black smoke like that of tires burning. Also, there was a very strong plastic-like smell in the smoke. Immediately called the nearest subaru dealership and took the vehicle in. I waited over 4 long hours until the technician said i had to leave the car as they did not know what the problem was since all tests performed had come out ok. A loaner was provided the following day and a call from the dealership stated that they were not 100% sure about the issue and that they suspected it had to do with manufacturer recall number wup01 (nhtsa 19v744000) and that it would take at least 2 weeks to repair. Subaru of america failed to send letters or emails concerning 2 open recalls for this vehicle since october 2019. I do not have documentation to submit at the time of this complaint as i have not yet received any copies from the subaru dealership. My life and the lives of my family members when we have been riding on the vehicle have been at great risk because subaru has failed to inform of these recalls which could have ended up in a fatality. This is completely unacceptable from a manufacturer i have put all my trust in. |
Vehicle Mileage at Failure | 17000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CICERO, IL |
VIN pattern | JF2GTAJC6JHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |