Issue ID | 1652659 |
Internal NHTSA # | 11318335 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | CROSSTREK |
Model Year | 2019 |
File date | 11/03/20 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | Driving my 2019 subaru, crosstrek in the #1 lane westbound on the 118 freeway utilizing my eyesight drivers assist and cruise set at 65 mph, into my office on wednesday, march 11, 2020 @ 5:30 am. It was lightly raining and my windshield wipers were on. Prior to passing the tampa offramp, i thought i heard a "ping" on my windshield. When i arrived at my office, i inspected my windshield and could not locate any damage. The rain continued all day and when i got into my car @ 2:30 pm, i saw that my windshield had cracked horizontally on the drivers side about 7" long, 6 inches from the bottom where the windshield is mounted. I checked with subaru about the gold extended warranty i purchased to see if it covered the replacement as well as inquire if my regular warranty would cover replacement since i have not had the car for even 2 years yet. I was told that the windshield was not covered and that i would need to purchase a new subaru windshield for about $950. 00 plus the re-calibration charges of the eyesight cameras another $200. 00. I find this unacceptable that a windshield would crack that easily and not be supported by subaru since the car is still relatively new. What are my rights regarding a windshield that should be protecting me and not crack by a tiny little rock determined very small since the sound was just a "ping"? Please advise me of what i should do next regarding the replacement of this windshield. Thanks in advance. |
Vehicle Mileage at Failure | 23329 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GLENDALE, CA |
VIN pattern | JF2GTAMC8KHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |