Issue ID | 1494516 |
Internal NHTSA # | 11123966 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2016 |
File date | 27/08/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I drove from nj to me (bought in 2017). I noticed difficulty when trying to accelerate/pass cars from the left lane. I thought nothing of it. After 5 hrs i got off the highway & made a right onto a main st when i heard a loud noise, felt it pull back & my wheels lock up. I thought i hit something or got a flat & was riding on my rims. From the right lane i moved onto the shoulder-it jerked roughly but remained stuck. I walked around it & noticed nothing wrong on the outside. I waited 2. 5 hrs for a tow truck to take me 6 mins away to our hotel. I called a few local repair shops. None could see me for a week so my plan was to bring it to the hotel. The tow truck driver said my caliper was sticking & recommended i have it towed to subaru since no one would be able to service it at the hotel. Subaru called/said someone pulled my rear differential plug & it would need to be replaced with possible transmission damage. They blamed the oil change guy, saying he made an error (the differential was near the oil drain plug) & the repair was not covered under warranty. The diff they meant was the front diff-they are close. There are 2 diffs & the rear diff is where my issue was-10 ft away from oil drain. I've only had oil/brake pad changes & neither had a reason to touch any diff. That work is recommended between 30-50k miles & i had 31k. I drove a rental to nj while my car waits in nh. I talked to corporate/service all week but they won't listen to me even though i make a valid point. They asked who did those routine services. I shared the info & asked why it was relevant. He "hinted" that it could void the warranty. I asked if that was why my claim was denied but he said he didn't say that was the reason. It's illegal to tell customers only subaru can service their cars. Experienced mechanics say if anyone pulled the diff plug in nj i wouldn't have made it to me-5 hrs away. |
Vehicle Mileage at Failure | 31000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ROSELLE PARK, NJ |
VIN pattern | JF2SJADC2GHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |