Issue ID | 1684203 |
Internal NHTSA # | 11350630 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2016 |
File date | 31/07/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Please recall the 2016 subaru forester for failure of the accelerator at high speeds. Our 21-year-old daughter, a nursing student, took her 2016 forester into grayson subaru in knoxville, tn for a recall service on rear coil springs, oil change and tire rotation. Within an hour of leaving the service department she was driving 70 mph on the interstate when her "low fuel" warning light came on. According to the subaru, that means 2. 6 gallons of gas remain. Assuming 20 mpg, that means she could drive approximately 52 miles before running out of gas. Within a minute of the low fuel light coming on, the accelerator failed to work and all the warning lights came on the dash. While traveling at 70 mph on the interstate, she had to cross 3 lanes of traffic to pull over on the shoulder. Very shaken and crying, she called grayson subaru and they sent a tow truck. After steve kachelrie of grayson's service department assessed the car, he concluded, "your daughter just ran out of gas. There is nothing we can do other than put gas in the tank." when i told him that the gas meter said she had 50 miles of driving to go before empty, he dismissed it and repeated that she "just ran out of gas." i researched the 2016 subaru forester on nhtsa. Gov and found 20 reports of identical incidents of the car showing 50-70 miles to go before empty and the accelerator completely failing at high speeds on the interstate and all warning lights lighting up. When i told grayson service that was an unacceptable response, they referred me to the owner of the dealership, walter grayson. He agreed to fulfill subaru's guarantee to pay us the trade-in value of the car, $14,800. The dealership sent us a check for the 2016 subaru forester and we purchased a new toyota. |
Vehicle Mileage at Failure | 45534 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MEMPHIS, TN |
VIN pattern | JF2SJARC8GHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |