Issue ID | 1480238 |
Internal NHTSA # | 11110572 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2017 |
File date | 29/06/18 |
Component | AIR BAGS: OCCUPANT CLASSIFICATION SYSTEM - OC |
Product type code | VEHICLE |
Description of the problem | 29 june wife and i are on the highway driving when the passenger airbag light goes to off and the fault code appears on the heads up display tell us to take into service immediately. Well we car off and we don't hear anything back for a few days. We called them back on the 5th of july because of the holliday. They told my wife on the phone they were going to replace seat cushion because that seemed to be the issue. Fast forward to 9 july my wife recieves a call telling her the car is ready for pickup. My wife asks what did you end up doing to the vehicle? He said we functional tested the seat it's good to go. So i call the service department and speak to the service manager. I said so let me get this staight you had our car for 10 days and you did a test and hand my wife back the keys? Where is the new seat cushion? He said to me sir i want to help you but corporate won't release the parts they instructed me to do the functional check and if it passed they would not release the parts. So i ask what if it happens again what then? Well sir we would need to submit the service history problem with the next request to escalate the issue. So i call the wife tell her to go pick up the car but ask the service manager to take a little ride in the passenger seat to ensure it works.... So my wife starts the car then goes at sits in the passenger seat. Boom air bag fault light come on immediately with the service manager standing there. Service manager turns red. My wife's smiles and says i can't take this car home it's not safe. So they keep the car to try and order the seat cushion again. The service maanger call me back to (10 july) to let me know they hack escalated the problem to subaru corporate and the cushion is now on order. However turns out 73 cushoins are on back order for pretty much the same issue. This may require a recall. |
Vehicle Mileage at Failure | 18000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GLENDALE, AZ |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |