Issue ID | 1517811 |
Internal NHTSA # | 11154746 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2017 |
File date | 16/07/18 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Subaru forester 2017, bought new. The dashboard monitor information signal read there was no airbag on for the passenger while one was seated there and the car was in motion. This had occurred earlier in june when i was driving from pa to ca but no passenger was seated there. I assumed it was just an oddity - and it did not occur regularly. July 16 (2018) i took it for repair which subaru determined was an electrical problem in the passenger seat. They expected the part in late july, then late august or early september, on september 11 i called and asked more specific questions to learn that no airbags would work while driving that car, and they agreed on september 12 to loan me a car while i waited for the part and repair. It is now november 29 and the part and repair have not occurred. Subaru national customer service can barely do more than say "sorry" and gave me a repair date of december 4, which as of november 26 was moved to "some time in december". First: this is a serious problem that i was not fully informed of: with this problem the airbags will not activate. Second: i have been repeatedly assured of the part's arrival and repair but it continues to be delayed as if safety is not a priority at subaru. I have learned through a comment made by subaru customer service person that there may be others having the same problem. For the safety of us all, i think this situation deserves investigation. |
Vehicle Mileage at Failure | 22830 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PALM SPRINGS, CA |
VIN pattern | JF2SJAWC8HHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |