Issue ID | 1358432 |
Internal NHTSA # | 10956601 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | FORESTER |
Model Year | 2017 |
File date | 23/02/17 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | Subaru of america does not currently offer automatic headlights as an option on its forester premium trim. Subaru of america's parts department (parts. Subaru. Com), lists the automatic light sensor and switch as compatible with the forester premium and gives consumers details on official dealerships where these parts can be purchased. Subaru of america customer service, however, claims that these parts are not compatible with the 2017 forester premium, that they should not be installed, and that the only way to get automatic headlights is to upgrade to the much more expensive limited trim. I don't know whether the parts department is intentionally misleading customers to drive parts sales, or whether customer service is intentionally misleading customers in the hopes of selling cars with higher msrp; either way, subaru of america is misleading consumers about spare/replacement parts for a safety critical vehicle system. |
Vehicle Mileage at Failure | 500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN LUIS OBISPO, CA |
VIN pattern | JF2SJAGC1HHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |