Issue ID | 1554487 |
Internal NHTSA # | 11194941 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2015 |
File date | 04/04/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | The windshield on my 2015 outback cracked from the driver's side bottom upward then turned toward the passenger side in an l shape. Took it to the subaru dealership and they of course claim that there must have been an impact that caused the crack. The asst. Service manager actually argued with me and claimed that you could feel a point of impact where a rock "must have hit" and blamed that for the crack. I can feel no point of impact and was in fact driving the car when the crack happened and know that nothing hit the windshield. Despite the class action suit against these windshields, subaru is still not willing to replace it after their "close and careful" inspection that took about 10 seconds. They told me the warranty would not cover it. They clearly know there is a problem with these windshields and are doing nothing to correct it, even refusing to replace ones that do have a problem. Besides being a bad business move for subaru, this seems like a huge safety issue for consumers. |
Vehicle Mileage at Failure | 49000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WAUWATOSA, WI |
VIN pattern | 4S4BSALC5F3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |