Issue ID | 1196288 |
Internal NHTSA # | 10731697 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2015 |
File date | 15/05/15 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | We had the same experience with our windshield that others have had -- see, eg, complaint # 10730819. About two weeks after buying a new 2015 outback, while driving out of our somewhat steeply-angled garage, the windshield cracked. I saw no evidence of a stone hitting the windshield and thought there was a structural defect. Took the car to our dealer who did a "pen test" on the exterior of the windshield. The pen tip, indeed, caught in the crack and the repair person said that indicated a rock hit and we just had unfortunate luck. The crack grew quickly, snaking around the windshield, while we waited a few weeks for the replacement windshield to become available via safelite. Based on this and other comment sites, i'm concerned about a repeat crack. Also, of course, wondering if it was really just "bad luck." our subaru dealer's service department has been non-communicative. I contacted subaru corporate with a complaint and received no response. Deeply disappointed - and we've been a "subaru family" for a long time. |
Vehicle Mileage at Failure | 500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CHICAGO, IL |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |