Issue ID | 1209622 |
Internal NHTSA # | 10748301 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2015 |
File date | 24/04/15 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | My wife and i bought a new 2015 subaru outback in pocatello, idaho. On our maiden voyage home, 10 miles from our home in wyoming the windshield developed a crack on the passenger side. The crack immediately spread to over 18 inches. Several weeks later while washing the car, the crack ran in the opposite direction another 18 inches. I contacted our glass shop and was told that the aftermarket doesn't have windshields available for the 2015 outback at this time. I contacted safelite and was told that the windshield would be available in several days. The night before my wife was scheduled to take the car in for windshield replacement, safelite called me and told me the windshield was backordered for 3 more weeks and the cost would be 100. 00 more than the original quote. I canceled the order and contacted a subaru dealer who told me the windshield was on national back order. I contacted subaru customer service and was told they would expedite a new windshield for us and that it should be in on august 1st. Today is august 12th, still no windshield. The original crack happened without ever hearing a rock hit the windshield. Several days ago a small rock hit the driver side of the windshield causing an immediate star crack that spread to a 24 inch crack within minutes. The cars windshield is now obstructed and unsafe to drive. I am reporting here after reading about countless windshield failures on 2015 subaru outbacks that suggest subpar glass or a defect in the structural integrity of the chassis that is causing the glass to stress crack. |
Vehicle Mileage at Failure | 400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WORLAND, WY |
VIN pattern | 4S4BSALC9F3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |