Issue ID | 1469008 |
Internal NHTSA # | 11097245 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2018 |
File date | 18/05/18 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | Windshield easily cracks - we have had our 2018 outback for less than 6 months and less than 5000 miles and have had 3 windshields develop severe cracking. The first two were replaced with factory windshields by professional installers. The slightest impact, the last two being barely perceivable, results in an elongated crack forming. With four vehicles in our household, we have only had 2 windshields replaced in 14 years since moving to this area so have ruled out bad luck or driving habit. Subaru (both dealer and corporate) have been unresponsive. The current cracking and star formed after a barely audible impact. The star grew and is now crumbling in the center with 3 fracture lines extending from it. First incident - on i-17 while passing a semi approx speed 75 mph second incident - on az 69 in normal traffic appox speed 45 mph third incident - on i-17 while following a vehicle using isight dynamic cruise control approx speed 75 mph first two claims covered by insurance which we attributed to bad luck. Third incident in so few months/miles seems to point to quality/design issue since other vehicles (past and present) have never developed this severe cracking (picture provided) which prompted this complaint. |
Vehicle Mileage at Failure | 4600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PRESCOTT, AZ |
VIN pattern | 4S4BSENC8J3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 75 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |