Issue ID | 1672373 |
Internal NHTSA # | 11337635 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2020 |
File date | 29/06/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | For 2 weeks in a row, our 2020 subaru (mileage 2,845) failed to start, after not having been driven for 40+ hours, because the battery had drained. In both instances, the car was stationary, parked in our driveway, more or less on level ground. Each time we had to call for roadside assistance to charge the battery. Last monday (6/29/2020), we took the car to the dealership where we had purchased the car, autonation hunt valley subaru (cockeysville, maryland). While there, the technician told us, "not that we like to blame the victim, but..." he indicated that we had probably left a door ajar or made some other human error. The dealership service garage tested the battery and it was healthy (please see attached battery and electrical system analysis). We decided to leave the car there for its 6-month servicing, and drove it away that evening, expecting that the issue was resolved. The invoice and full description of the check up service is attached. To our surprise, this morning (07/06/2020) we encountered the very same issue again, and again we had to call up a roadside assistance service to charge the battery for us. At this point, we are unsure how to proceed, and would appreciate any guidance from the nntsa. |
Vehicle Mileage at Failure | 2755 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BALTIMORE, MD |
VIN pattern | 4S4BTANC5L3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |