Issue ID | 1672087 |
Internal NHTSA # | 11337447 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2020 |
File date | 07/05/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | We purchased a 2020 outback limited 4/28/2020. The salesman, al stevens, delivered the car to our home on 5/1/2020. The second time we drove the vehicle, 5/6/2020, a crack suddenly appeared on the lower passenger side of the front windshield as we were driving on an interstate highway. (my husband is an atk amputee and wanted to practice driving the car with his prosthetic leg before driving 30+ miles to a doctor appointment.) there was no apparent reason for the crack as there were no automobiles around us. We already had an appt to return the car to the dealer that week to install options we had purchased at sale. At that time we learned the windshield was not part of the warranty agreement we had signed and the finance agent in no way encouraged us to sign that portion of the agreement. Nor did he inform us of the high cost of windshield replacement and electronics re-calibration. We paid $1143. 34 to replace the front windshield and re-calibrate the electronics. Our insurance was a $1000 deductible would would not allow filings from dealerships as they are not approved repair sites. At that time we also paid an additional $500 to purchase the windshield warranty. |
Vehicle Mileage at Failure | 235 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SEGUIN, TX |
VIN pattern | 4S4BTANC3L3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |