Issue ID | 1684397 |
Internal NHTSA # | 11350771 |
Manufacurer | Subaru of America, Inc. |
Brand | SUBARU |
Model | OUTBACK |
Model Year | 2020 |
File date | 22/08/20 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | While driving on the highway at 60 mph, our windshield on the driver's side experienced a "bullseye" defect without any sound of a projectile hitting the windshield. While continuing to drive within 10 minutes, this defect then "cracked" further extending in opposite directions covering roughly a 15 inch span. Our dealer, north country imports, 616 quaker road, queensbury, ny, was contacted. They stated they were not aware of any history of the 2020 subaru outback having a windshield issue. Online we were able to find that there has been a class action lawsuit regarding this. We purchased the car 2 weeks prior this incident. At the time of purchase we were not told of any potential issues with the windshield and were not asked to sign any waiver concerning the lawsuit. Although the dealer has coverage for windshield repair, "subaru equity shield optimum vehicle protection", we were not offered this protection at the time of sale. When we called the dealer we were dealt with in a hostile manner by the manager who would not disclose his name before hanging up on us. Prior to terminating the call he reiterated that he was not aware of any known defect in the windshields and referred us to our insurance company. |
Vehicle Mileage at Failure | 1691 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | QUEENSBURY, NY |
VIN pattern | 4S4BTGPD0L3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |