Issue ID | 1701253 |
Internal NHTSA # | 11372471 |
Manufacurer | Tesla, Inc. |
Brand | TESLA |
Model | MODEL 3 |
Model Year | 2019 |
File date | 21/09/20 |
Component | ELECTRONIC STABILITY CONTROL |
Product type code | VEHICLE |
Description of the problem | Driving on highway 280, the auto-pilot stopped working and driving became erratic and unsafe with random accelerations/decelerations. I had no choice but to keep on driving. Tesla kept confusing me with their service arrangements while i needed to use the car every day. It took a week to arrange for service. The car sat for a week at the dealership with no communication from tesla. Then they sent a laconic request to pay them $1,070 --- while i know my car, being 10 months old is under warranty. Mice ate a wire within the auto-pilot cables. Tesla claims this damage isn't covered by warranty! The damaged cables are in a compartment which is completely unprotected against mice or anything. It should have been protected with at least a metal mesh. I asked why isn't that compartment protected to prevent rats/mice from entering it; after all, 300+ million american garages have cars and mice co-located... Their answer: 'that's the auto-industry standard'. My reaction: "i did not buy my car from the auto-industry standard; i bought it from tesla (which completely deviates from the "industry standards!)" i am requesting tesla to issue a 'recall' for installing a metal mesh around the sensitive auto-pilot cabling compartment. Also, i am requesting a full refund of my expenses, plus compensation for the frustration and for the various troubles i had to go through. The no. 1 problem with tesla's supposed 'service' is that they obviously believe that tesla cars do not need any service. Here is their email to me from 10/15/20: "your tesla service invoice is ready for review. Please review and accept the tesla service invoice for your visit. Review and accept ". I cannot access that contents anymore. The email simply said accept this charge of $1,070 without explaining anything about the reason for the damage. Thank you, yair barniv |
Vehicle Mileage at Failure | 3496 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SUNNYVALE, CA |
VIN pattern | 5YJ3E1EA7KFXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |