Issue ID | 1724134 |
Internal NHTSA # | 11395813 |
Manufacurer | Tesla, Inc. |
Brand | TESLA |
Model | MODEL 3 |
Model Year | 2019 |
File date | 11/02/21 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | The rear passenger side window spontaneously shattered while i was driving to work this morning. After a quick google search i found that this same thing has happened to many other model 3 owners. I immediately drove to the nearest tesla service center and was treated as if the problem was my fault and at first they were not going to cover it under warranty. I provided them with the dash cam footage of the window falling out of the vehicle into the freeway and proof that there were no other vehicles around me when this happened. They then agreed to cover it under warranty. But when my vehicle was done they then tried to blame the issue on the fact that my windows were tinted. It was very disappointing to be treated dismissively and for them to not acknowledge at all that this issue may be bigger than my vehicle. Had that window not been tinted the shattered window would not have stayed in tact like it did and i would have had shattered glass flying in the cabin of my vehicle making for a very dangerous situation. |
Vehicle Mileage at Failure | 15380 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CHINO HILLS, CA |
VIN pattern | 5YJ3E1EA8KFXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |