Issue ID | 1697391 |
Internal NHTSA # | 11364355 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | CAMRY |
Model Year | 2009 |
File date | 01/08/18 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2009 toyota camry. The contact stated that after she started parking the vehicle outside, the dashboard started melting. The contact called an independent mechanic and was informed to contact an authorized dealer. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and stated that the vehicle failed to meet the guidelines for the voluntary evaluation. The failure mileage was 108,000.*dt purchased toyota 2009 vehicle on 12/30/2014. Was not informed of any recalls/voluntary programs for the vehicle. Employment from 2014 - january 2018 parked in the parking garage during the day. Changed employment january 2018 and parked in open parking lot, no parking garage available. Noticed minimal melting of the dashboard around july 2018. Assumed issue would auto-resolve in colder climate. Progressive worsening of "melting dashboard" summer of 2019. Returned to previous employer and began parking in the parking garage again during the day from sept 2019 to present day. Covid 19 pandemic occurred. Noted melting of dashboard did not resolve, called mechanic and was advised to contact toyota national corporation. Contacted toyota corporation on 10/09/2020 and discussed case. Issue forwarded to toyota corporation supervisor, henry carey case# [xxx]. Per mr. Carey, the voluntary program expired on 11/12/2018 and was extended to 150,000 miles or 10 years whichever occurred first. I did not receive any notifications regarding this voluntary program for the toyota dashboard issue. Mr. Carey advised to submit complaint to nhtsa. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 108000 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | VIRGINIA BEACH, VA |
VIN pattern | 4T4BE46K59RXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |