Issue ID | 1328494 |
Internal NHTSA # | 10917993 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | CAMRY |
Model Year | 2009 |
File date | 11/10/13 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I received 1st notice from toyota motor regarding factory waranty extension because of sticky dashboard about 2 years ago. I received 2nd notice last spring and brought my car to toyoto service and verified that my car dashboard need to be repkaced. The put the line for replacement and they were going to notify me. It was april 2016. When i called sevice after several months they said it back order and waiting for the parts. Then i decided to call toyoto motor custemer service and they said my order was in the line and within 6 months it will be in service. I said ok. Two dats ago i called touoto motor and ask when my dashboard will be delivered. They said they don't know it is back order. They said i am going to be notified. I wanted to talk their maneger . They said their mabager will call me. Today i have received call. She repeated same things. It is backorder they don't know when my dashboard will be replaced. I am very frustrated now. I don't thing that they have plan to satisfy their customer. They just act like they taking care the issue because if court order. I searcged many toyoto owner are waiting for toyoto services call them fir dashboard replacement but i belive that they don't have any serious action. Goverment offices myst start investigation and clarify what action and how many cars dashboard problem have been solved after the court order. It was safety problem and my government should push toyoto to solve this issue. I will try to find the court, the federal judge and inform that toyoto lying many toyoto owner and they don't take serious action to solve it. Their only answer the it is backorder part. You have to order that how many cars' dashboard have veen replaced over kast 2 years. The number will give idea how much they consider this issue seriously. It is big safety issue because of shiny dashboard. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SUGAR LAND, TX |
VIN pattern | 4T1BE46K79UXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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