Issue ID | 927051 |
Internal NHTSA # | 10463455 |
Manufacurer | TOYOTA MOTOR CORPORATION |
Brand | TOYOTA |
Model | CAMRY |
Model Year | 2012 |
File date | 21/05/12 |
Component | EQUIPMENT:ELECTRICAL |
Product type code | VEHICLE |
Description of the problem | i want to bring to your attention a concern that is primarily one of safety but which also involves poor and misleading information by toyota related to the blu-logic cell-phone connection system included as a feature on my new 2012 camry hybrid. My concern stems from the fact that the blu-logic system, obviously coined to sound like bluetooth, and even listed on some dealer websites as a bluetooth connection, is misleadingly described as handsfree communication and a handsfree solution in the separate brochure provided by toyota. In actuality, the system as such is at best only 50% ? Handsfree. Only incoming calls may be engaged in without cell phone in hand. Outgoing calls may be initiated handsfree only if ones cell phone itself is equipped with voice-activated dialing, a 4g-type feature i would estimate only a fairly small minority currently possess. So the de-facto reality of the blu-logic system is that it forces most drivers into the unsafe practice of manually initiating outgoing calls by manually dialing with cell phones in hand. But in a deceptive omission, the toyota guides do not even mention the possibility of making calls in this manner. Indeed, the phone-bank rep i spoke to told me, presumably with a straight face, that it was not possible to do so, even though i have accomplished it on several occasions. It is hard not to see this omission of both service and information as a cynical evasion by toyota, part of a cost-cutting effort to appear to offer handsfree in-car cell-phone service, a la bluetooth, while actually providing an unsafe system which forces a driver to use hands to make calls. And part of this evasion appears to include a cover-up when a customer raises the issue. |
Vehicle Mileage at Failure | 25 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MARLBOROUGH, MA |
VIN pattern | 4T1BD1FK5CUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
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