Issue ID | 1584169 |
Internal NHTSA # | 11233295 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | CAMRY |
Model Year | 2015 |
File date | 18/05/19 |
Component | WHEELS |
Product type code | VEHICLE |
Description of the problem | Went to the walmart tire & auto center in sand springs, ok (store #00838) for a new set of tires. When i left, the tpms was showing an error. I returned to the center and they said it would clear on its own. It did not. They had broken one of the tpms sensors which is why the system was faulting. So, they sent me away with a faulty tpms that they damaged. I tried to get it repaired at my hometown walmart in searcy, ar but was unsuccessful, so i took it back to the toyota dealer where i purchased the car and they repaired it at my expense. I have contacted the sand springs walmart management about the situation with no response. I contacted walmart corporate in bentonville, ar and their respose was to contact the sand springs walmart to resolve the issue, which i have already attempted to do. Attached are pictures of the tpms sensor that was broken by the sand springs walmart, and a picture of the after-market tpms sensor that was installed by the searcy, ar walmart that was not compatible with my toyota. I have copies of letters to both the sand springs walmart as well as walmart corporate that i can provide upon request. I thought the nhtsa should be aware that the sand springs walmart tire & auto center was damaging the tpms on cars and sending vehicles on their way with faulty tpms. I have included an image of the service order #485700 42175 which indicates they reset the tpms which clearly did not happen. It also has a signature on the form that is clearly not mine. |
Vehicle Mileage at Failure | 88198 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SEARCY, AR |
VIN pattern | 4T4BF1FK8FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |