Issue ID | 1448116 |
Internal NHTSA # | 11073744 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | COROLLA |
Model Year | 2014 |
File date | 16/02/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | The display screen for the radio, navigation, maintenance reminders, hands free phone use, back-up camera, etc. Suddenly stopped working when started my car. The screen only shows an icon with a status bar that makes it appear that the computer that operates this system is trying to restart. The screen its self works, but the computer won't boot-up. This is distracting while driving, and prevents the use of all the safety features that rely on it's function. I have done extensive reading on the internet and have found that this is a common problem in 2014-2016 toyota vehicles that have the premium entune system with navigation. They admittedly state that the fugitsu component is faulty and they have sense started using a panasonic unit to avoid future problems. Toyota prices the replacement part at $3450. This is unacceptable, when they know that the problem is not the fault of the car owner, but rather a faulty part that was used during the manufacture of the vehicle. According to the post of one toyota technician, toyota has replaced 1 million of these units, but unless the vehicle is still under warranty they refuse to cover the repair cost because toyota does not think this malfunction is a safety issue a recall or warranty extension has not been issued. I think it is a safety issue when the hands-free function does not work and the reverse camera does not work. Also an inoperable navigation system could be a safety issue too. I have tried to reset the radio, do a hard reset by holding the power button and disconnecting the battery. Nothing works. I called toyota and they quoted me more than $3600 for the repair. This is unacceptable. |
Vehicle Mileage at Failure | 135000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARLTON, NJ |
VIN pattern | 2T1BURHE7ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |