Issue ID | 1647433 |
Internal NHTSA # | 11311500 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | HIGHLANDER |
Model Year | 2017 |
File date | 11/12/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2017 toyota highlander. Contact stated that while driving at various speeds, without warning the vehicle would violently shake intermittently, lurch and accelerate. The contact stated that while driving in a parking lot the vehicle inadvertently accelerated while driving through a crosswalk. The brake pedal was depressed to stop the vehicle. The contact stated due to the vehicle lurching and shaking, she has sustained injuries to her tongue, neck and back. No medical attention was needed. The contacted stated that various warning lights would illuminate, the moon roof would randomly open and close, as well as the vehicle would shift gears violently. The vehicle was taken to dealer whom performed a software update. The contact stated that these were ongoing failures. The vehicle was taken to toyota of greensburg (4964 us-30, greensburg, pa 15601 (724) 552-2761) where the failure could not be duplicated and diagnostic testing results found no failure. The contact stated that an inspector from the manufacturer toyota was to inspect the vehicle however, no final reports have been completed. The contact mentioned that the inspector stated that he was unable to duplicate the failure. The contact was awaiting call back from the manufacturer. The failure mileage was approximately 23,000. |
Vehicle Mileage at Failure | 23000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | PITTSBURGH, PA |
VIN pattern | 5TDJZRFH7HSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |