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2017 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

Issue ID	1438096
Internal NHTSA #	11061292
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2017
File date	29/12/17
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	This vehicle has a defective windshield washer pump that toyota refuses to replace. I was in chicago on 12/26-31/2017 and the temperature was below 20 degrees. The windshield washer froze and i took the vehicle to grossinger toyota, lincolnwood, il on 12/27 and 12/29. They did nothing on 12/27 other than park the vehicle inside where the pump thawed and worked. The next two days it froze again. On 12/29 i drove to wi and placed my family in an unsafe situation with salt on the windshield and no working washer. I took the vehicle back to grossinger and they changed fluid to a colder temperature and used air to blow out the lines. The next morning it was again below 10 degrees when i left chicago. The washer again did not work and it placed my family in an unsafe situation with salt and dirt on the windshield. In hannibal, mo i sat in a fast food drive thru for 15 minutes and the washer started working. Soon as i was back on the road it again froze up. I took the vehicle to texas toyota, grapevine, tx on 1/4/2018 and they refused to look at the vehicle unless the problem could be duplicated. I refused to drive back to chicago to duplicate the frozen windshield washer pump. It is obvious the culture of not caring about safety hazards on their vehicles continues at toyota. I believe the diaphragm inside the windshield washer pump is defective and freezes when the temperature is below 20 degrees. Toyota refuses to acknowledge a defective windshield washer pump.
Vehicle Mileage at Failure	6500
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	GRAPEVINE, TX
VIN pattern	5TDYZRFH5HSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1G1YY36W685120417 WAUZZZ4G9HN036659 WDB9340321K931620 SALLMAM248A281425 JMZNB186200100578 1GKS1HKCXFR226230 JT111AC1100061079 KNADE22339S471517 WBAAS71040FY44123 WVWZZZ1K27W099197 WA1LKAFP9AA095987 WP0AC2981NS275047

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2017 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2017 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?