Issue ID | 1508630 |
Internal NHTSA # | 11143389 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | HIGHLANDER |
Model Year | 2017 |
File date | 20/10/18 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | Bought this 2017 toyota highlander new from dealer in denver. 400 miles on vehicle. The windshield was cracked severely in the first 1000 miles from minor stones hitting the base of the windshield, requiring replacement- oem with camera, heat, radar sensors for $1800. Now, that second windshield has cracked again, requiring a 3rd windshield installed at 27,000 miles. Toyota slanted the angle of the front hood on this vehicle to reduce drag and improve gas mileage. As a result, minor stones on the road are thrown violently into the base of the windshield leading to cracks which start from the base of the glass and quickly crawl up and across the windshield requiring replacements. This is not safe. I have had 3 brand new highlanders in denver over 12 years- a 2009 highlander hybrid limited, a 2015 highlander limited and this 2017 highlander limited- and this is the first vehicle where the windshield barely lasts a few thousand miles before cracking and requiring a new windshield. These windshields are heated, with camera and radar sensors and oem only so replacing these is not cheap- $1800 per windshield from toyota. This is a design defect in the vehicle and should be addressed. Protection for the base of the windshield needs to be added. The cracks always happen in the same spot. |
Vehicle Mileage at Failure | 27000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GOLDEN, CO |
VIN pattern | 5TDDKRFH9FSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |