Issue ID | 1522103 |
Internal NHTSA # | 11161408 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | PRIUS |
Model Year | 2012 |
File date | 10/12/18 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | In the past year we have replaced multiple low beam halogen headlights. One week ago, both burned out causing a nighttime safety issue. I researched the lighting issue and learned there is tsb t-sb-0204-12 for headlamp durability enhancement and a customer support program "zhb" for this identical problem. In the zhb program, toyota will make the necessary repairs free for only 2010-2011 prius'. Since the zhb program only supports 2010-2011 prius' i called toyota to request this repair under that program. After speaking to a local toyota dealer (darcars in frederick md.) and the toyota hq's satisfaction rep, our 2012 is not supported by the zhb program even though its the exact same problem. Link 1: https://attachments. Priuschat. Com/attachment-files/2015/10/96257_t-sb-0204-12. Pdf link 2: https://www. Toyoheadquarters. Com/threads/2010-2012-toyota-prius-headlight-durability-enhancement. 1074/ the problem is the hybrid battery is causing the bulbs to burn our prematurely. A wiring harness replacement for both sides is the required corrective action. |
Vehicle Mileage at Failure | 115000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FREDERICK, MD |
VIN pattern | JTDZN3EU8C3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |