Issue ID | 1462892 |
Internal NHTSA # | 11090031 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | PRIUS |
Model Year | 2017 |
File date | 23/12/17 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | On i-75 @70 miles/hr, with around 800 mileage new prius, toyo tire of the rear tire popped out and rolled on the i-75 without any warning lights but with some gas smell, putting all the occupants to high risk of crash on the busiest freeway, and the agony of the incident. I towed my prius to valdosta toyota, even though toyota care should cover roadside assistance, they charged me for towing and putting new tire. There was a problem with the prius gas system or toyo tire of prius. After around 100 miles i tried to put in gas, prius tank didn't take gas, went to clear water toyota and got it repaired, despite explaining toyota care and less than 1k mileage, they charged me for repair. Contacted toyota care and my local dealer, they said valdosta and clear water toyota should not have charged. The dealers say toyota care need to reimburse the repairs at least, as they can't compensate the agony of losing a tire in the middle of the freeway. Toyota care doesn't even bother to register a complaint and investigate the issue and determine prius gas system or toyo tire is under fault. Even after going through 3 toyota dealers and contacting toyota many times, there is no solution, so a) who investigates the issue? B) how to ensure toyotacare follows their plan? C) how to bring responsibility to toyota or toyo, their supplier, should be under warranty as part of the car warranty? D) how to ensure the kinds of horrifying incidents do not happen to any other family in future? |
Vehicle Mileage at Failure | 600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MILTON, GA |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |