Issue ID | 1491922 |
Internal NHTSA # | 11121790 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | PRIUS |
Model Year | 2017 |
File date | 05/05/18 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | In early or mid may 2018, when my new 2017 toyota prius prime had less than or approx. 10,000 miles on it and when i was getting into my car one sunny morning in my gated parking lot, i first noticed a very thin vertical crack (circa 2-3 inches) on my windshield - starting at the very bottom of the windshield below my wipers. The crack was located in the middle of the glass, i. E. Between driver & passenger. The car was stationary, and had sat in my parking spot for the last day or two, and then on this may morning, there was a crack. No chip mark had existed prior to this, and no rock had hit it when i drove it last. There was no large tree near my parking spot, plus nothing was on the windshield when i got to my car that morning, so nothing fell on it. In less than a week, the damage on the glass grew larger (6 inches) and was spreading. I took my car in for 10,000 mile service per toyotacare, but toyota denied warranty coverage for the repair or replacement of its fragile prius prime's windshield, despite it being within the warranty period and the defect manifesting itself when the car was stationary. Within the next few days, the crack grew and spread larger, eventually turning 90 degrees and expanding horizontally. In late may or early june 2018, i replaced the windshield via safelite auto. The total balance of the first replacement was about $800 - i. E. The replacement cost was about $400, but i was told more money was needed to properly fix camera (adas) problems caused by replacing the windshield. In june 2018, the new windshield cracked, almost 1 or 2 weeks after i just had it replaced. While driving on the highway, i noticed a tiny object hit my windshield. I contacted the dealer. In august 2018, the dealership said it knew of no problems with the 2017 toyota prius windshields. |
Vehicle Mileage at Failure | 10000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CAMDEN, NJ |
VIN pattern | JTDKARFP4H3XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |