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2012 Toyota RAV4 Electrical System Problems, Complaints and Defects

Issue ID	1381134
Internal NHTSA #	10992166
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2012
File date	25/05/17
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	2013 toyota rav4 w/ 40k miles had third actuator power door latch fail on a third door in 5 months. Looking at other recent complaints, of a similar nature, this may indeed be the result of a manufacturing defect. Please consider issuing a recall. Most recent failure is the door my 2 year old uses, i would hate to think of an emergency where i couldn't get her out of the car because it was locked. When the first door, driver, went out (dec 2016), i had it fixed at my mechanic thinking it was a fluke. When the second door, passenger, went out mar 2017, i contacted toyota & was told to get the problem confirmed by the dealership, which i did. They offered me a goodwill pymt for the second door only, not the first, despite how recently the first door failed. In may 2017 the third door, back driver, is now failing & the toyota customer service rep said they "are declining to offer me any assistance in fixing this actuator or any future actuator locks because they go out like lightbulbs every 4 years." i cannot believe toyota knowingly manufactures vehicles w/ a part that it 'expects' to fail every 4 years, leaving their customers with a $2500 bill that frequently. We escalated this from the initial "cust service" rep, alex s., to his supervisor, ashley, and they both said they are choosing not to help us any further with this problem on door number 3 (or 1) or doors 4 and 5 when they inevitably go out as well. My husband also owns a 2013 rav4, so we are being told to expect to pay $5000 every 4 years if we want our doors to lock. We have purchased toyotas based on their reputation of quality and i am baffled toyota is knowingly sticking their customers with expensive parts that fail with this frequency. It is also worth noting, my car isn't even 4 years old yet and was just over 3 years old when the i experienced the first failure dec 2016.
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	WOODSTOCK, GA
VIN pattern	JTMYFREV1D5XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W0LPE6ENXAG072886 JTMHU09J3D4067824 KNACD81DGL5358521 Z94C251BBMR122429 WDD2050642R431382 WB10J6104KZX70714 WAUZZZ4GXHN116519 WBAUE31040E074430 WBA61DP0009W66482 3C4NJCCB3KT769387 98M40EE04S4030475 WVWZZZ1KZ9Z000017

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2012 Toyota RAV4 Electrical System Problems, Complaints and Defects, Recalls and Failures

2012 Toyota RAV4 Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?