Issue ID | 1696187 |
Internal NHTSA # | 11363471 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | RAV4 |
Model Year | 2020 |
File date | 05/10/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | 2020 rav4 hybrid vehicle is rated for and advertised as having an approximately 580 mile fuel range. Purchased new, and drove off the lot with a full tank and 7 miles on the odometer, the empty fuel tank light came on at just less than 370 miles of normal highway and city driving. Went to "fill up" the vehicle and it topped off at only 11 gallons. The tank capacity is advertised as 14. 5 gallons. My assumption is that either the fuel gauge is defective, or the fuel tank is smaller than advertised. Either way, this makes the actual fuel range over 200 miles less than advertised. I was told at the dealership that the "reserve fuel" amount is 3. 5 gallons, however, toyota usa has told me the reserve amount is 2. 2 gallons. This is a safety issue - iin order to get the fuel range i need, i have to drive it nearly 200 miles past the low-fuel indicator, which puts me at increased risk of running out of fuel on the interstate. Additionally it's not clear what will happen if/when the fuel tank is depleted. Toyota has chosen not to inform buyers of this fuel gauge defect prior to purchase, and instead actively advertises the long fuel range - this fits the definition of fraud, and is completely unverifiable until you purchase and drive the vehicle hundreds of miles. Had i known, i probably would not have purchased this vehicle, because of this fuel range safety issue, and not knowing how much fuel is left in the vehicle. |
Vehicle Mileage at Failure | 370 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN ANTONIO, TX |
VIN pattern | 4T3R6RFV9LUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
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