Issue ID | 1726751 |
Internal NHTSA # | 11397651 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | RAV4 |
Model Year | 2020 |
File date | 15/02/21 |
Component | LANE DEPARTURE: ASSIST |
Product type code | VEHICLE |
Description of the problem | New vehicle brought in for it's 5k maintenance, to the service department of the dealership it was purchased from. I pointed out several issues with the gas tank range, bsm, camera shutting off, and that i have to keep the stearing wheel turned to the right in order to go straight. 5k maintenance is performed, they noticed the car needed to be realigned. Driving home, no difference from when first brought in. Bring it in to the dealership next day, the day after, i'am notified that the car is ready for pick up, i ask were if they were able to find what caused the aglinment to go out a second time. There response is that there was no indication of what caused it. Inform them that 1. I'am concerned for my safety and 2. The long term damage this is causing. They inform me that they will look into the process, and have management involved. Next day, manager informs me that the aglinment machine was out of calibration, he had to stop a technician from working on the car, had the machine calibrated, and that he personally performed the alginment. I pick up the car and the steering wheel has to be turned to the left to go straight on the highway at 35-45mph, slowing down/stopping & acclerating. Bring it in next day, manger has 3 alginments performed to see if there are any variations, tells me everything is in spec. It is so perfect they didnt even have to take a wrench to it. Reassures me numerous times that it is safe and in spec, hands me a paper "proving" so. Drive home, steering wheel is still to the left. I look at the paper and it clearly lists 3 values that are marked as not within spec, and that it may cause wear, handling and safety issues. Car is towed to a different dealership. During there test drive the tech noticed the wheel was jerking to the left without warning. Was informed that the stearing wheel needed a software update & the algiment is out of spec. |
Vehicle Mileage at Failure | 5000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ADDISON, IL |
VIN pattern | 2T3P1RFV7LWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |