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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

Issue ID	1649716
Internal NHTSA #	11316139
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2020
File date	22/02/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	While driving on the freeway in our brand new 2020 toyota rav4 hybrid with only 5,000 miles, all of a sudden the sunroof exploded above us -- shattering glass fragments upwards and outwards. Of course, some minor fragments landed upon my wife and i -- but for the most part the glass shot upwards and away. It was as though someone had fired off a loud shotgun inside the car. After regaining control of the car and seeing the sunroof completely shattered i looked back and noticed that there were no overpasses around for someone to drop a rock and only a handful of other vehicles traveling to the right of us going in the same direction. We googled the closest toyota dealership and drove 5 miles to john elways crown toyota. The service advisor who looked at the car just shook his head. When asked if anything like that has happened before -- he replied, "no." i then left the car with the dealership since the incident happened on a late afternoon saturday and rented a rental car from them. The service dept. Finally contacted me on tuesday afternoon to inform me that the sunroof was not covered by the warranty -- and that i would need to pay them $1,700 to have it repaired by the dealership. This is a definite "quality control" issue of toyota's -- and from my own research have found numerous other customers having the same sunroof explosion issues occur. By no means should this product design failure and glass safety issue be ignored or should ever happen. It's outright dangerous. After more than a week of endless conversations, providing images, etc. With the customer service folks at john elway's dealership and toyota headquarters (plano, tx) they refused to honor the warranty repairs -- and ultimately left me holding the bag to replace the obviously defective window myself. This is a 2020 rav4 -- only two months old. Again, this shouldn't happen.
Vehicle Mileage at Failure	5000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CORONA, CA
VIN pattern	JTMEWRFVXLJXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

Y7C21070050040937 LJXCU2BB2NTP04462 TMAD251UAEJ152306 SALLMAM548A268728 WV1ZZZ70Z1H054642 KNAKH815BAK733071 3HGRM3858GG010084 1FM5K7B86DGC51075 2CNFLEE52B6459152 KM8SN4HF4JU272471 WBAVJ51010LP63106 VF1KR1P0H41194011

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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?