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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

Issue ID	1700677
Internal NHTSA #	11366898
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2020
File date	02/10/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I just bought a toyota rav4 2020 hybrid limited last august 8, 2020. I bought it at beaver toyota located in st. Augustine, florida. 2. Problem: i found out that there is no hook or hole attached to the solid frame of the car that the towing cable can be attached to in case i get stuck in a mud, sand, or snow bank. I would not be able to tow or pull something out because there is no hook or hole to attach the cable to. 3. Expectation: this is the first car that this feature is absent. All of them had the convenient hole attached to the frame that the cable can be hooked into. I expect toyota to correct this deficiency. I believe it is a defect that is easily corrected. I contacted toyota customer service twice and ask the person to take a picture (in case i missed it) underneath the rav4 2020 hybrid as to where the cable hook should go into. I was given a number - toyota motor sales, usa, inc. Case file #2010151369. They said that they can not take a picture, they referred me to the manual. The manual does not show clearly where to place it. I talked with manager of beaver toyota and he said that he could show me where to put the cable when i go there. I already inspected the underneath and there is no convenient/safe/sturdy place to attach it. 4. Recommendation: toyota should add the hook or hole attachment for the towing cable. It should be where the hitch would be attached to. Did toyota miss attaching this feature at the factory ? 5. This is beyond what the dealership could correct. It is more in the manufacturing process. 6. I am sending this complaint to the nhtsa because there is the possibility that similar 2020 rav 4 hybrid limited are affected with this problem. This is what i would consider a product deficiency as mentioned in one of the criteria. Stationary
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PALM COAST, FL
VIN pattern	2T3DWRFV7LWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

J1HBK1GG9D2011244 JKBZXJJ10RA005583 5J6RW2H51KA012618 WDD1770031V014244 5N1AT2MT2HC741204 3N1CB51D72L627583 VF70PHNVWHE548261 VG5SH014000004657 KMFZSZ7KADU002697 JN1BJ1CP9KW225248 WF0JXXWPBJDC45952 WDDNG71X67A077438

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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?