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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

Issue ID	1709411
Internal NHTSA #	11378318
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2020
File date	04/12/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	Driving down i-40 in oklahoma around 70-75 mph on 12/4/20 around 1:00 pm ct, out of nowhere, the sunroof exploded. Most of the glass went out and behind the car, but some glass ended up on driver and 2 passengers. There was not any other cars (in front or behind) at the time this occurred. Some glass did not come off and you can see by my pictures that the glass is curved up, showing the direction the glass exploded upwards and out of the car. The roof of the car, you can see the paint chips caused by the exploding glass going backwards, please see included photo. I was headed to arlington tx for a weekend trip, so i called a toyota dealer in arlington and told them what had happened. They said they have never seen this happen. They contacted their toyota representative and they said they have not seen an exploding sunroof before and that it had to be a rock hitting the sunroof. This dealer did get a sunroof delivered on the next day and was able to install on saturday 12/5/20. Toyota did not believe this was defective sunroof, but i do believe something was defective, because there was not any vehicle in front of me at the time this happened and i do not recall a rock hitting the sunroof prior to the event. This seems odd that the sunroof would just suddenly explode and shatter upwards and out of the car. Please see attached pictures. Vandergriff was able to get in a sunroof and replace it, but it was at my expense. Parts and labor $1,121. 86
Vehicle Mileage at Failure	15400
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	RAYMORE, MO
VIN pattern	2T3EWRFV5LWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

19XFB2620DE920397 WAUZZZF42HA003982 1C4RJFBG9JC442339 5YFS4MCE2NP132962 WAUZZZGBXKR067130 JTMZ43FV8PD156841 WD3BF4CD7D5790896 WBABS33433PG90230 1FDEF3G60EEA45400 3D4PG4FB9AT126360 WBAAL31090JJ31690 KNAGF22226A000389

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2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2020 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?