Issue ID | 1451939 |
Internal NHTSA # | 11076693 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2018 |
File date | 19/12/17 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | My wife slid into a curb during a left-hand turn into our neighborhood due to ice. She damaged the right front wheel and a couple mechanics, scratching the right rear wheel as well. There is no damage to any other part of the exterior; however, this curb impact set off all of the interior side airbags, including one seat airbag. My wife received minor pain from airbag impact but thankfully my children were not in the car because a side airbag deployed directly inside my child's head restraint. In the words of the insurance adjuster, and the service technicians at multiple dealers and body shops, they have never seen airbags deploy like this due to an impact with a curb, with so little damage as well. Total cost to repair around $10k, resale value dropped 20% according to dealer quote, as airbag deployment is on carfax. It has been three months and vw has yet to manufacture the seat belts and seat cover for replacement. We have been without the car all this time and it could be several more months before we even get a true timeline... All due to an impact with a curb. To make things more interesting, there is another atlas who also slid into a curb due to ice during the same storm, only damage to wheels, airbags deployed, and they are still without their car as well, three months later. Vw support refuses to release report that dictates the airbags deployed properly, stating it's normal and therefore our fault. Considering the obvious and the testimonies of auto body specialists, there is something wrong with airbag sensors. |
Vehicle Mileage at Failure | 6000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CASTLE ROCK, CO |
VIN pattern | 1V2MR2CA1JCXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 7 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |