Issue ID | 1525590 |
Internal NHTSA # | 11164147 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2018 |
File date | 02/12/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I had 2 incidents when using the start-stop system. The first time was a couple of months back. I was driving to my work. When i stopped at a red light (very busy avenue at mathilda ave, sunnyvale with 4 lanes traffic in one way), when i tried to start, the car would not start. I had to restart the engine again to start the car. The second time, 12/2/2018 5:50pm. I was driving with my wife and two of our kids (one infant under 1). We stopped for the red light at the cross road of jackson st and meek ave, hayward (very busy intersection with 3 lanes traffic in one way). When i tried to start, the car completely stopped there and would not ignite at all. We had to call 911 immediately because the speed limit is very high and it put my family into a risk of being hit. The battery completely failed and i can not even put it to a n gear to push the car manually. We had to wait for the officers to come and helped to stop the traffic. The officer helped us to jump start the car and we were rescued. I can not imagine that what would happen if there were a hit accident. We were stucked there for more than 1 hour. Now that i am feeling very unsafe to drive this car again let alone that it put my whole family into a risk of being hit by running high speed traffic. The dealership service stated that the battery had low voltage reading at 62%, and battery defective was found. The battery was replaced 2 days after. I got the reply from vw custom care that the 2018 atlas should be good to drive without being returned or replaced. I feel that is unacceptable. From the manual of 2018 atlas, the start-stop system won't switch off the vehicle in case o the battery voltage is low. Why did the start-stop system shut down the car in case of a known low battery voltage at 62% ? *dt*jb |
Vehicle Mileage at Failure | 9700 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SUNNYVALE, CA |
VIN pattern | 1V2LR2CA6JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | Y |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/11/17 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | CAPITOL VW |
Dealer's telephone number | 408-265-4400 |
Dealer's city | SAN JOSE |
Dealer's state code | CA |
Dealer's ZIP code | 95136 |