Issue ID | 1623150 |
Internal NHTSA # | 11286413 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | ATLAS |
Model Year | 2019 |
File date | 01/12/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I purchased this vehicle 5 months ago and it has less than 6k miles on it. Yesterday, while driving in the rain, i noticed the storage nook under the radio compartment was wet. I looked up and saw water dripping from the ceiling on passenger side console. I did take video of dripping. It dropped water while moving and at a complete stop, so long as it was raining. I've looked online and see this is a very common complaint on forums. I brought my vehicle to vw dealer today at 8am and it is still there at 3:32 am. I called to get a status and the return call said that i need a new drainhose and that it needs to be ordered. They said it will be in 2 days and they will call to schedule repair. I asked what happens if subsequent damage is caused by this issue and was told "we usually just have to replace carpet". This tells me that they're well aware of this defect. This dealership does not give loaner vehicles. I'm nervous after reading numerous complaints about this and reading of people who've had their vehicle in the shop repeatedly for this problem. I'm filing a complaint on my first go round because of all i've read and the response i got from the dealership. |
Vehicle Mileage at Failure | 5700 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FREDERICKSBURG, VA |
VIN pattern | 1V2MR2CA8KCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |