Issue ID | 1554712 |
Internal NHTSA # | 11195293 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2012 |
File date | 17/03/19 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | High pressure fuel pump failure at 104k miles on 2012 vw jetta tdi a fuel line was leaking, which as stated by the service manager at serra vw, appeared to be a manufacturer defect. The engine cover was rubbing the fuel line (grommet possibly) causing a leak. The fuel presumably leaks onto the serpentine belt weakening it, and causing it to fail and shred to pieces. Fuel line was replaced, as well as the serpentine belt. Car was tested and would not crank still. Service technician thought it could be the battery, though it had been replaced roughly a year and a half ago. Still, they discharged the battery, charged the battery, and tested the car, and it still would not crank. At this point it was thought the fuel filter may be an issue. Fuel filter was replaced, the car tested again, and again it would not crank. That is when the high pressure fuel pump was going to be replaced. Serra vw placed a warranty claim, which was declined, with the blame placed on the leak in the fuel line. The fuel pump is covered under the extended emissions system warranty as a result of the emissions recall due to unethical modifications of the company. I opened a customer service case, to investigate. They found no reason why the hpfp warranty would be declined. They relied on the word of the service manager, that stated a manufacturer defect causing the fuel line to leak was the cause for the fuel pump failure. At no point was there ever any indication of stalls, lack of power, or reduced power or |
Vehicle Mileage at Failure | 104000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TRUSSVILLE, AL |
VIN pattern | 3VWLL7AJ6CMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 75 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |