Issue ID | 1467520 |
Internal NHTSA # | 11094006 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2012 |
File date | 15/05/18 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I was having troubles turning my car off in december 2015. The key was stuck in the on position and no matter what i did, i couldn't remove it. Called the dealership, and was told to bring my car in immediately. They replaced the steering column lock housing. Everything was going great. I spent over $700 between parts and labor, but my car was fixed. Fast forward to april of 2018, i receive a letter from volkswagen stating that the part i had replaced was being recalled and they were extending the warranty to 10 years or 100,000 miles, whichever occurs first. Now, it's may of 2018, and my car will not turn off again. It's not been 10 years (my car is a 2012), but i have 149,000 miles on it, so they will not replace the lock housing. They will however, look over my documentation from 2015 to "possibly" reimburse me. Now, the problem is, i don't believe that i should have to replace that part every 2. 5 years. According to the lady from vw customer care, she understands my frustrations, but can't do anything about it. So now, i have to take my car back in to the dealership, and pay for a third part, even though the replacement part i already paid for was faulty when they replaced it ( since it had to come straight from vw). I have read many reviews about the same thing happening to volkswagen vehicles. Lesson learned, i will never buy another vw. |
Vehicle Mileage at Failure | 149000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARION, OH |
VIN pattern | 3VWDP7AJ8CMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |