Issue ID | 1502346 |
Internal NHTSA # | 11133343 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2015 |
File date | 19/09/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | The major problem occurred shortly after my 30,000 mile check up, when my key got stuck in the ignition, and i could not turn the car off. I am aware this problem dates back to as early as 2012. I immediately contacted vw customer care since i was at approximately 36,400 miles to see if they would assist in replacing this part. In addition, i was charged 153. 63 for the diagnosis. Midday on september 21, 2018, i received a call from customer care denying my claim completely. I am aware that this is an ongoing problem, and should be under a recall status. I was also informed that vw has updated their ignition switch (replaced with an updated model number) so the replacement part will not cause problems. I feel like this was a ploy to get me to go to the vw dealership, so they may continue to profit over their past mistakes. I believe i have paid for something that should be covered under a recall or extended warranty. In addition, i had the battery fail at the 36,000 mile mark as well. I feel that i have had more trouble with this new car than any other car i have owned in the past, and i am not really thrilled as a first time vw owner. *js *js the consumer stated there was a recall issued for this particular failure. Due to the vin, this vehicle was not included on the recall. *js |
Vehicle Mileage at Failure | 36400 |
Number of Occurences | 1 |
Source of the issue | CONSUMER LETTER |
City and State | ATLANTA, GA |
VIN pattern | 3VW2K7AJ8FMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 28/02/15 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |