Issue ID | 1613284 |
Internal NHTSA # | 11271017 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2015 |
File date | 22/10/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2015 volkswagen jetta. Upon starting the vehicle, all of the warning indicators illuminated on the instrument panel. The vehicle was driven to gossett volkswagen germantown (7420 winchester rd, memphis, tn 38125, (901) 405-4909) where the contact was informed that a new battery was needed for the key remote. The failure continued to occur after the battery was replaced. The dealer stated that the vehicle's battery needed to be replaced. Once the battery was replaced, the vehicle was able to start and operate properly. Days later, the contact stated that the vehicle would not start and the steering wheel seized without warning. The vehicle would only operate when the contact drove in the emergency start feature mode, and the "no key" warning indicator would flash. The contact was able to resume normal driving; however, every time she touched a feature on the steering wheel, a pinging noise would sound and the speedometer would flash. The manufacturer was not notified of the failures. The vehicle had not been repaired. The failure mileage and vin were unknown. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | MEMPHIS, TN |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |