Issue ID | 1529140 |
Internal NHTSA # | 11166754 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2019 |
File date | 01/12/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | It appears that the majority and or all of the new 2019 volkswagen jetta's have torque converter defects. The defect causes the vehicle to emit a loud scrape and grinding noise which can distract the driver. The could cause drivers to pull over and potentially cause an accident. The new 2019 volkswagen jetta that i have been driving has been to the shop 3 times due to this sound the transmission is making on this vehicle. I have been told that it's a 'normal characteristic' of the car. However, this needs to reviewed by a 3rd party as properly functioning and safe transmissions do not grind or scrape as these noises generally mean that internal damage is occurring inside of the vehicle's transmission. Volkswagen allowed me to review a document stating they were aware of the torque converter issue with this car, however, they are claiming it's normal. Again, safe torque converters do not grind or scrape. Here's the id to the volkswagen document that can be requested from vw: 32-18-01tt. The 2019 vw jetta that i have was taken to a 3rd party transmission expert and i was told that it was a serious defect and they did not feel safe to drive the car for extended periods of time. I feel the same way, however, i'm being told by vw and their dealerships that grinding transmissions are normal and safe which contradicts reality. Grinding transmissions on new vehicles are not safe, they're defective and saying that they are normal is legally concerning. Please look into the safety and value implications of this issue for a new 2019 volkswagen jetta's. I am very concerned for my safety and just want the problem fixed by volkswagen. They have refused to help me 3 times and i have been given a run around by vw regional care providers with this issue, too (it's been a terrible experience dealing with vw at trying to get the vehicle bought back for such a bad defect). |
Vehicle Mileage at Failure | 1000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ATLANTA, GA |
VIN pattern | 3VWG57BUXKMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |