Issue ID | 1536797 |
Internal NHTSA # | 11176150 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2019 |
File date | 04/02/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Brand new vehicle with 300 miles. From the day i picked it up with 37 miles, it grinds every time it acclerates into 3rd gear automatic trans. Dealership contacted, service mgr stated this is "normal" for this transmission. Also stated his hands are tied on what he can do because vw has called this "normal." he also said he is limited in what he can do at the local level because "we didn't make the car." this does not sound "normal" to me. I am concerned that my vehicle will incur long-term damage, which could lead to a significant public safety risk. It also represents a potential financial risk for myself and other unknowing buyers. The rep. Who sold me the car said he was unaware of this issue but the service rep. Was clearly aware. I am very concerned that the trail of disclosure was not extended beyond the service desk to sales and, in turn, to buyers like myself. |
Vehicle Mileage at Failure | 35 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILMINGTON, OH |
VIN pattern | 3VWC57BU3KMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |