Issue ID | 1626873 |
Internal NHTSA # | 11289117 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2019 |
File date | 10/09/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I own a 2019 volkswagen jetta. Since purchase on 9/10/18, the car has had a vibration. At first i thought it was perhaps a shield on the muffler but after 3 documented trips to the vw service department on 10/17/18, 5/29/19, and 9/18/19 complaining about the vibration, i am told it is from the torque converter. I have a case # [xxx] where i raised the issue with customer care. Volkswagens' response is that it is a normal noise. That is an unsatisfactory response. It goes along with the volkswagen culture of denial as in the recent diesel issue. There is a problem; it is not normal as vw professes and i want it fixed. This vibration occurs at 27 mph very briefly and continues at a reduced noise level any time the engine is under load above 27 mph. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 100 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PONTE VEDRA BEACH, FL |
VIN pattern | 3VWG57BU5KMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |