Issue ID | 1535177 |
Internal NHTSA # | 11174539 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2019 |
File date | 01/01/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Since day one of ownership, the front speakers on my 2019 jetta r-line have sounded abnormal/defective. There is a huge thread on reddit regarding this issue and is apparent upon all trim levels. This rattling sound is exponentially more noticeable on the front passenger side. You can notice this defect during any genre of music if the correct frequencies are apparent in the song you're listening too, the rattle gets louder if your volume is over 50%. I took my car to the dealership to have them document this widespread concern. Both the service advisor and lead foreman sat in my car with me and it was easy to replicate the issue using the balance/fader. The technician agreed that this is indeed a design flaw and ordering replacement components will only result in the same thing. At the end of my appointment the service advisor deemed the concern as a "normal characteristic" of the vehicle. It literally sounds like blown speakers or as if they are covered in liquid! I've only called vw customer care once about this and they refused to put me in touch with my regional vw representative. I'm planning to call them again, this is extremely disappointing as it's progressively getting worse. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ORLANDO, FL |
VIN pattern | 3VWC57BUXKMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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